Policies
Disclaimers
All treatments are subject to consultation and may not be suitable for everyone. We reserve the right to refuse or modify treatment where it is considered unsafe or not in the client's best interests. Please inform us of any medical conditions, allergies, medications, pregnancy, or recent procedures before your appointment.
Individual results may vary depending on skin type, lifestyle, health, and adherence to aftercare advice. While we strive to achieve the best possible outcomes, no treatment can guarantee specific results.
Product recommendations are based on your consultation and individual skin concerns. We recommend carrying out a patch test where advised and follow all product instructions. We cannot accept responsibility for adverse reactions where products have not been used as directed or where relevant medical information has not been disclosed.
Terms & Conditions
Deposit Policy:
New clients: 50% deposit required at booking
Existing/regular clients: 20% deposit required at booking
Deposits are non-refundable if cancelled less than 48 hours before appointment
Remaining balance paid on arrival
Cancellation Policy:
48 hours+ notice: cancel or reschedule free, full refund
24-48 hours notice: 50% of treatment cost charged
<24 hours/no-show: 100% of treatment cost charged
Late arrival >15mins: treatment may be shortened or cancelled, full payment still required
If I cancel due to illness/emergency: full refund or priority re-booking